A live shared inbox
Every conversation streams in over WebSockets with presence and typing. Your whole team works one desk.
Live chat · one shared desk
Reply before they refresh.
QuickDesk puts every website conversation on one switchboard - so a real person answers in seconds, not business days.
7-day full-access trial on paid plans. No card to start.
3 teammates on the desk, answering live
VISITOR
Hi - my reset link expired and I'm locked out 😩
ONE SCRIPT TAGEVERY CHANNEL, ONE THREADANSWERED IN SECONDSNEVER A DROPPED MESSAGE
How it works
From paste to first reply, same afternoon.
- 01
Drop in one line
Paste a single script tag into your site. The chat launcher appears, themed to your brand, in minutes.
- 02
Visitors open a line
Someone has a question on any page. It lights up on your shared desk the moment they hit send.
- 03
Answer from the desk
Reply live, drop in a saved response, or hand the line to a teammate. The visitor just sees a fast answer.
The shared desk
Your whole front desk, lit up.
Lines arrive from every page of your site and queue in one place. See who's waiting, who's already being helped, and how long they've been holding.
- 9smedian first reply
- 1desk for the whole team
- 0messages lost on reconnect
Your address, not ours
Replies land from you.
Most support tools put their own name on your email. QuickDesk signs every reply with a key that belongs to your domain, so it arrives from your address and lands in the inbox rather than the spam folder.
We walk you through the DNS records with instructions written for your registrar, and reply from a temporary sender until they verify. You can check the signature yourself in any message we send.
- From
- Sam at Baker & Fold <hello@bakerandfold.co.uk>
- Subject
- Re: Is the sourdough kit back in stock?
DKIM-Signature: v=1; a=rsa-sha256;
d=bakerandfold.co.uk; s=quickdesk;
h=from:to:subject:date; b=MHgwd2VyN2xr...Signed with yourdomain’s key — not ours
Features
Everything a small team needs to answer well.
A widget that's yours
Set colours, logo, launcher, greeting, position and dark mode. Lock it to the domains you choose.
Chat and email, one thread
Visitor chats and follow-up emails land on the same ticket, so the history never splits in two.
Saved replies & rules
Keep canned answers a keystroke away and let keyword rules tee up the right response automatically.
Never drop a message
Sequence numbers replay anything missed on reconnect - a flaky train tunnel won't lose the thread.
Live in an afternoon
One script tag, a copy-paste snippet, and an iframe preview to see theme changes before they ship.
Tasks, subtasks & reminders
Turn replies into action. Plan work as lists, tasks and subtasks with due-date reminders, linked right to the ticket that started it.
AI with a human in control
Local analysis reads tone and spots related tickets. Optional reply drafts use bounded ticket context and stay editable until an agent reviews and sends them.
AI assistant
Drafts in your voice. A human on send.
The assistant reads the ticket and drafts two replies grounded in how your team actually answers. It can summarise a long thread, tidy your wording, or write an internal handover - and nothing reaches a customer until an agent reviews it and presses send.
- 20credits / mo on Free
- 50credits / mo on Starter
- 150credits / mo on Pro
- 400credits / mo on Custom
Free credits on every plan
A Standard draft, summary or handover costs 1 credit; the Premium model costs 3for the replies that matter. Your plan’s credits refill every month.
Need more? Add an AI tier — Assist £5/mo for 500 credits, Team £15/mo for 2,500 credits, Scale £49/mo for 10,000 credits— or a one-off £8 pack of 500 credits that never expires.
Pricing
Start free. Try paid plans properly.
Free
£0forever
Try the desk on a real site.
- 1 seat
- 50 conversations / mo (chat & email, shared)
- Chat & email tickets, one thread
- Basic branding
- 20 AI assistant credits / mo
Starter
£19/ mo
For a small team that replies fast. Try it free for 7 days.
- 2 seats
- 500 conversations / mo across chat & email
- Chat & email tickets, one thread
- Full branding + working hours
- Tasks, subtasks & reminders
- 50 AI assistant credits / mo
- 7-day full-access trial
- 30-day attachment retention
Pro
£59/ mo
Automation and room to grow. Try it free for 7 days.
- 5 seats
- 2,500 conversations / mo across chat & email
- Chat & email tickets, one thread
- Saved replies, rules & AI-ready
- Tasks, subtasks & reminders
- 150 AI assistant credits / mo
- 7-day full-access trial
- 90-day attachment retention
Custom
Let's talk
Higher volume, bespoke terms.
- 5+ seats, dial in exactly what you need
- Volume conversations across chat & email
- Tasks, subtasks & reminders
- 400 AI assistant credits / mo
- Priority support
- Custom attachment retention
Trial & billing
Room to test it on a real site.
QuickDesk gives you a full week to install the widget, invite the team and answer real visitors before the first paid charge.
Try the full desk for 7 days
Paid plans start with the complete setup: your widget, shared inbox, email tickets, branding and team workflow all switched on.
A card issue does not stop service
If a renewal payment needs attention, the desk keeps running while QuickDesk retries and gives you a clear billing link.
Recovery keeps the work intact
If a plan is paused for non-payment, you can restart billing and return to the same conversations, settings and history.
One trial per organisation. Paid-plan data is held for a recovery window after unpaid cancellation; permanent removal only happens after that window closes. Voluntary cancellation moves the account back to the free tier.
Compare
Exactly what each plan includes.
Included
Start your 7-day trialTasks & reminders
Included with every paid plan - Starter, Pro and Custom - at no extra cost. Turn replies into tracked work without leaving the ticket.
Put a real person on the line.
Spin up your desk, paste one script tag, and start answering before your next visitor gives up.