Free
£0forever
Try the desk on a real site.
- 1 seat
- 50 conversations / mo (chat & email, shared)
- Chat & email tickets, one thread
- Basic branding
Pricing
Start free. Try paid plans properly.
Starter
£19/ mo
For a small team that replies fast. Try it free for 7 days.
- 2 seats
- 500 conversations / mo across chat & email
- Chat & email tickets, one thread
- Full branding + working hours
- 7-day full-access trial
- 30-day attachment retention
Pro
£59/ mo
Automation and room to grow. Try it free for 7 days.
- 5 seats
- 2,500 conversations / mo across chat & email
- Chat & email tickets, one thread
- Saved replies, rules & AI-ready
- Tasks, subtasks & reminders
- 7-day full-access trial
- 90-day attachment retention
Custom
Let's talk
Higher volume, bespoke terms.
- 5+ seats, dial in exactly what you need
- Volume conversations across chat & email
- Tasks, subtasks & reminders
- Priority support
- Custom attachment retention
Compare
Exactly what each plan includes.
| Free | Starter | Most popularPro | Custom | |
|---|---|---|---|---|
| Team | ||||
| Seats | 1 | 2 | 5 | 5+ |
| Volume | ||||
| Conversations / mo (chat + email) | 50 | 500 | 2,500 | Custom |
| Channels | ||||
| Sites (domains) | 1 | 2 | 5 | Custom |
| Live chat | ||||
| Email ticketing (one thread) | ||||
| Customisation | ||||
| Full branding | ||||
| Working hours | ||||
| Automation | ||||
| Saved replies | ||||
| Keyword rules | ||||
| Tone & duplicate detection | ||||
| Productivity | ||||
| Tasks & reminders | ||||
| Storage | ||||
| Attachments | ||||
| Attachment retention | - | 30 days | 90 days | Custom |
| Support | ||||
| Priority support | ||||
Questions
The bits worth asking about.
What counts as a conversation?
One conversation is one thread. Someone opens a chat or sends you an email, and everything that follows — their replies, your replies, over hours or days — stays part of that one conversation.
Reply fifty times and it still counts as one. Only a new thread counts again.
Can I change plan later?
Yes, and it takes effect straight away. Move up and you pay the difference for the rest of the month rather than starting a new bill. Your conversations, settings and history stay exactly where they are.
What happens if a payment fails?
Your desk keeps running. We retry the payment and send you a link to sort it out, rather than shutting the door on your customers because a card expired.
Can I cancel?
Any time, from your billing settings. You keep the plan until the end of the period you have already paid for, and nothing renews after that.
Do you charge per seat?
Each plan includes a set number of seats — one on Free, two on Starter, five on Pro. If you need a different shape, build your own plan and pick the seats and limits you actually want.
Where is my data kept?
In the UK, on hardware we own. That includes the AI that reads tone and spots duplicate tickets — it runs on the same machine, so your customers’ messages are never sent to an AI company. See the full map.