Keep clients separated
Create one workspace per client and use recognisable names. Always check the active workspace before changing settings or answering a conversation.
Manage lifecycle deliberately
Agency managers can create or suspend client workspaces. Confirm the target and customer impact before suspension because normal access may stop.
Review from the agency view
Use the agency workspace list to see status and move into the correct desk. Each client also shows how many tickets are open and how long the oldest one still waiting for a reply has been waiting, so you can see who needs you first. Press Open tickets on a client to go straight into that desk's queue. Return to the agency view before beginning work for another client.