Set the weekly schedule
Enter the hours when agents normally monitor chat, using the workspace's intended local schedule. Keep special closures or days off current.
Explain the offline state
Use offline copy that invites a useful message and gives a realistic response expectation. Do not imply that an unattended queue is live.
Test the boundary
Check the widget once during open hours and once in an offline state. Confirm a submitted offline message still reaches Tickets with the visitor details you need.