Understand the desk
QuickDesk brings website chat and support email into the Tickets console. Each conversation keeps its history, customer context, owner, and status together so teammates do not need to swap tools.
Set up in a safe order
Invite the people who will test the desk, install the widget on a staging or low-risk page, connect a mailbox, then send test messages through both channels. Use the visible result in Tickets as the final check.
Confirm your email address
Signing up sends two emails: a welcome note, and one asking you to confirm your address. Open the confirmation email and press the button so password resets and alerts about your desk can reach you. Your desk works either way, so nothing waits on it.
Know where to go next
Use Install the chat widget for the browser channel and Connect your first mailbox for email. Keep the Help link nearby while the team learns the queue.