Team, workspace and integrations

Update workspace settings

Change organisation details and understand which owner-only settings affect the whole customer support desk.

Separate workspace and personal details

General settings describe the organisation, while Account settings belong to the signed-in member. Choose the page that matches the scope of the change.

Use owner access carefully

Organisation-wide settings are restricted because they affect every member. Confirm the intended workspace before saving when you manage more than one desk.

Check visible results

After changing a name or shared setting, reload the relevant page and confirm the new value. Tell teammates when a change affects how they identify the desk.